Housing Officer

Overview

The Housing Officer course provides students with an introduction to social housing, including career prospects for a social housing manager. Students will learn about tenant selection and management, as well as how to manage rental income and arrears. They will also develop skills in time management, organisational skills, communication skills, and negotiation techniques. The course covers the important topic of dealing with anti-social behaviours, including how to identify and address them. Students will also learn about stress management techniques to help them manage their workload effectively. The course covers the maintenance, safety, and security of social housing, including the responsibilities of a housing officer in these areas.

Resident involvement is an important aspect of social housing, and the course covers how to involve residents in decision-making processes and how to handle resident complaints effectively. The course concludes with a housing officer career guideline to help students understand the requirements and expectations of the role. Throughout the course, students will gain practical experience in social housing management. They will develop skills in tenant selection and management, rental income and arrears management, and maintenance, safety, and security of social housing. Students will also learn about the importance of communication skills, negotiation techniques, and time management in the role of a housing officer.

By the end of the course, students will have a solid foundation in the skills and knowledge required to work as a housing officer. They will be able to manage tenants, rental income and arrears, and the maintenance, safety, and security of social housing effectively. This course will help students become confident and effective housing officers.

What Will You Learn? Write in short points.

• Introduction to social housing and its role in society
• Career prospects and responsibilities of a housing officer
• Tenant selection and management, including dealing with anti-social behaviors
• Managing rental income and arrears
• Time management and organizational skills for effective housing management
• Communication and negotiation techniques
• Maintaining safety and security in social housing
• Resident involvement and engagement in social housing
• Stress management techniques for a demanding role
• A comprehensive career guideline for aspiring housing officers.

Who Should Take The Course

This course is designed for individuals who are interested in working in the field of social housing, particularly those who want to become housing officers. It is also suitable for existing housing officers who want to enhance their skills and knowledge to progress in their careers.

Requirements

There are no specific requirements for the Housing Officer course, but it is recommended that students have a basic understanding of social housing and property management. Additionally, good communication and organisational skills are essential for this role.