IT Support Technician

Overview

The IT Support Technician course covers a wide range of topics related to computer systems, software and troubleshooting. The course starts with an introduction to how people use computers and covers system hardware, device ports and peripherals, data storage and sharing, and understanding operating systems. Students will learn how to set up and configure PCs and mobile devices, and manage files and application software. The course also covers configuring network and internet connectivity, IT security threat mitigation, computer maintenance and management, and IT troubleshooting. Additionally, students will gain an understanding of databases and the development and implementation of software.

Throughout the course, students will learn about the different components of computer systems, from hardware to software. They will gain practical experience in setting up and configuring devices and networks, as well as managing and troubleshooting issues related to these systems. The course also covers important topics related to IT security and threat mitigation, including how to protect against viruses, malware and other online threats. Students will also learn about computer maintenance and management, including how to keep systems up-to-date and running smoothly.

By the end of the course, students will have a solid foundation in the skills and knowledge required to work as an IT support technician. They will be able to troubleshoot computer issues, configure devices and networks, and maintain and manage computer systems effectively. This course will help students become confident and effective IT support technicians.

What Will You Learn?

• How people use computers
• System hardware and device ports and peripherals
• Data storage and sharing
• Understanding operating systems
• Setting up and configuring a PC and mobile device
• Managing files and using application software
• Configuring network and internet connectivity
• IT security threat mitigation
• Computer maintenance and management
• IT troubleshooting
• Understanding databases
• Developing and implementing software.

Who Should Take The Course

The IT Support Technician course is suitable for anyone interested in pursuing a career in the IT industry. It is also ideal for those already working in IT who want to update their knowledge and skills. Additionally, individuals who want to learn how to troubleshoot and solve common IT problems in their personal or professional lives can benefit from this course.

Requirements

• No prior knowledge or experience in IT support is required to take the course.
• Basic computer literacy is recommended.
• Access to a computer and internet connection is required to complete the course assignments and assessments.