The Art of Conflict Management

Overview

"The Art of Conflict Management" is a comprehensive course designed to equip learners with the knowledge and skills needed to effectively manage conflicts in various settings. Conflict is a natural part of human interactions, and managing it in a constructive way is crucial for maintaining healthy relationships and achieving positive outcomes. Throughout this course, learners will explore the importance of conflict management and its impact on personal and professional relationships. They will examine the adversary system and learn about the concept of "win-win" developed by Morton Deutsch, a renowned social psychologist. Learners will also gain insights into the role of perception, perspective, and punctuation in conflict management, as well as techniques for managing multiple and conflicting emotions. The course will also cover various conflict management styles, including dysfunctional conflict strategies and principled negotiation. Learners will delve into preparing and arranging to negotiate and explore effective techniques for negotiating conflict resolutions. The course will emphasize the importance of listening in conflict and the dynamic patterns that emerge in close relationships. Additionally, learners will examine disruptions in close relationships and how management theories affect conflict. Throughout the course, learners will also gain an understanding of the manager's role in dealing with conflict and explore options for getting professional help with conflict. Finally, they will learn strategies for helping others manage conflict and improving conflict resolution skills in themselves and their communities. By the end of the course, learners will be equipped with practical conflict management skills and a deeper understanding of conflict dynamics. They will be able to navigate complex interpersonal relationships and resolve conflicts in a constructive, collaborative manner.

What Will You Learn?

• The importance of conflict management and its impact on personal and professional relationships
• The adversary system and the concept of "win-win" developed by Morton Deutsch
• Techniques for managing multiple and conflicting emotions
• Various conflict management styles, including dysfunctional conflict strategies and principled negotiation

• Effective techniques for negotiating conflict resolutions
• The importance of listening in conflict and the dynamic patterns that emerge in close relationships
• Disruptions in close relationships and how management theories affect conflict
• The manager's role in dealing with conflict and options for getting professional help with conflict

Who Should Take The Art of Conflict Management Course?

• The importance of conflict management and its impact on personal and professional relationships
• The adversary system and the concept of "win-win" developed by Morton Deutsch
• Techniques for managing multiple and conflicting emotions
• Various conflict management styles, including dysfunctional conflict strategies and principled negotiation
• Effective techniques for negotiating conflict resolutions
• The importance of listening in conflict and the dynamic patterns that emerge in close relationships
• Disruptions in close relationships and how management theories affect conflict
• The manager's role in dealing with conflict and options for getting professional help with conflict
• Strategies for helping others manage conflict and improving conflict resolution skills in themselves and their communities.

Requirements

There are no specific requirements for taking "The Art of Conflict Management" online learning course. However, learners should have basic computer skills and access to a reliable internet connection to access the course materials.