Enroll in the Travel Agency Essentials course to master ticketing, reservations, and customer service in the dynamic travel industry. Ideal for aspiring travel agents and individuals looking to advance their careers in travel services. A high school diploma, basic computer literacy, and proficiency in English are prerequisites for this comprehensive program.
What Will You Learn?
- Fundamentals of Travel Agencies
- Ticketing Procedures and Document Issuance
- Proficiency in Reservation Systems
- Customer Service Excellence in the travel industry
- Understanding Regulatory Compliance and Legal Considerations
- Utilization of Technology and Tools in travel agency operations
- Strategies for Sales and Marketing specific to Travel Agencies
Who Should Take The Course?
- Aspiring Travel Agents
- Frontline Staff in Travel Agencies
- Individuals interested in the Travel and Tourism industry
- Those seeking career advancement in travel services
Requirements
- High School Diploma or Equivalent
- Basic Computer Literacy
- Proficiency in English Language
Course Curriculum
-
- Understanding the role of travel agencies in the travel industry 00:23:00
- Historical perspective and evolution of travel agencies 00:25:00
- Types of travel agencies and their functions 00:28:00
- Key industry trends and challenges 00:21:00
-
- Airline ticketing essentials 00:26:00
- Ticket issuance and reservations 00:28:00
- Ticketing documentation and procedures 00:00:00
- Introduction to reservation systems 00:25:00
- Using GDS for reservations 00:27:00
- Hotel and accommodation reservations 00:22:00
- Car rental bookings 00:20:00
- Cruise and tour reservations 00:21:00
- Managing changes and cancellations 00:24:00
- Understanding travel industry regulations 00:23:00
- Compliance with IATA (International Air Transport Association) standards 00:21:00
- Legal obligations and responsibilities of travel agencies 00:25:00
- Travel insurance and liability 00:26:00
- Sales strategies and techniques 00:20:00
- Marketing your travel agency 00:26:00
- Promotions and advertising 00:22:00
- Social media and online presence 00:25:00
- Customer acquisition and retention 00:00:00
- Order Certificate 00:05:00
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