This Customer Service course teaches you how to create a customer-focused organisation. You'll learn how to understand your customers, create a tailored customer service strategy, and build better teams. Additionally, the course covers effective communication, active listening, CRM, and conflict resolution techniques to handle complaints and manage unprofitable customers.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
12 hours, 18 minutes
Total Lectures:
21
Total Students:
39
Average Rating:
4.5

Overview

This Customer Service course provides a comprehensive overview of how to build a customer-focused organisation. You'll learn how to understand your customers and create a customer service strategy that's tailored to their needs. The course covers implementing a service excellence strategy and advanced training and development for effective customer service. You'll also discover how to build better teams, with a focus on empowerment and ownership, and how to communicate effectively with customers using active listening techniques.

Additionally, the course covers the concept of CRM and building strong relationships with customers. You'll also learn how to manage unprofitable customers and handle complaints with effective conflict resolution techniques. Overall, this course is designed to equip you with the skills and knowledge required to deliver exceptional customer service and build lasting relationships with your customers.

What Will You Learn?

  • Gain an introduction to customer service and its importance in today's business landscape.
  • Understand your customers and their needs to provide effective service.
  • Learn how to create a customer-focused organisation that prioritises service excellence.
  • Develop and implement a customer service strategy that aligns with your organisation's goals and values.
  • Explore advanced training and development techniques to improve the effectiveness of customer service.
  • Learn how to build better teams and empower employees to take ownership of their work.
  • Understand the concept of empowerment and its role in providing exceptional customer service.
  • Develop effective communication skills, including active listening, to better connect with customers.

Who Should Take The Customer Service Course?

  • Individuals interested in working in customer service, whether in a front-line or management role
  • Business owners, managers, and entrepreneurs seeking to improve their organisation's customer service
  • Professionals looking to enhance their communication and interpersonal skills in a customer service context
  • Anyone who interacts with customers in a professional capacity and wants to provide excellent service and build strong relationships with customers.

Requirements

Having experience in customer service or a related field may be beneficial for better understanding and applying the course material.

Course Curriculum

    • An Introduction 00:41:00
    • Understanding Your Customers 00:36:00
    • The Customer-Focused Organization 00:36:00
    • Creating Customer Service Strategy 00:40:00
    • Implementing a Service Excellence Strategy 00:35:00
    • Advance Training & Development for Effective Customer Service 00:35:00
    • Building Better Teams 00:35:00
    • Concept of Empowerment & Ownership 00:37:00
    • Effective Communication 00:34:00
    • Active Listening 00:32:00
    • Building strong relationship with Customers 00:38:00
    • CRM (Customer Relationship Management) 00:37:00
    • The Right Way to Manage Unprofitable Customers 00:38:00
    • Handling complaints 00:37:00
    • Conflict Resolution 00:37:00
    • Anger Management 00:38:00
    • Stress Management 00:35:00
    • Time Management 00:36:00
    • Telemarketing 00:37:00
    • Importance of Feedback in Customer Service 00:39:00
    • Order Certificate 00:05:00

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