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This Administration course teaches the essential skills needed for successful administration in the workplace. You will learn about goal setting, planning, and scheduling, as well as organising meetings, record-keeping, and written communication. The course covers time and stress management, telephone and communication skills, and dealing with difficult people and conflict resolution. Additionally, you will gain practical experience using MS Office 2016.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
9 hours, 49 minutes
Total Lectures:
17
Total Students:
45
Average Rating:
4.5

Overview

This Administration course covers a range of essential skills needed for successful administration in the workplace. You will learn the basic principles of administration, including goal setting, effective planning, and scheduling. You will also learn how to organise meetings, keep accurate records, and write business letters and other written communication.

In addition, this course will cover crucial skills such as time management, stress management, and telephone etiquette. You will also learn about communication and presentation skills, as well as how to deal with difficult people and conflict resolution.

Finally, you will gain practical experience using MS Office 2016, which is an essential tool for any administrative role. By the end of the course, you will be equipped with the knowledge and skills necessary to create a positive work environment and effectively manage administrative tasks in a professional setting.

What Will You Learn?

  • Basic principles of administration and goal setting
  • Effective planning and scheduling
  • Organising meetings and keeping accurate records
  • Writing business letters and other written communication
  • Time and stress management
  • Telephone skills and communication etiquette
  • Presentation skills
  • Dealing with difficult people and conflict resolution
  • Creating a positive work environment

Who Should Take The Course

The Administration course is ideal for anyone who is looking to pursue a career in administration or who wants to enhance their administrative skills in their current role. It is also suitable for anyone who is looking to develop their skills in time and stress management, communication, and conflict resolution. This course is perfect for beginners who have little or no experience in administration, as well as for experienced professionals who are looking to refresh their skills or learn new techniques. By the end of the course, you will have gained a comprehensive understanding of administration principles and practices and be able to apply them in a professional setting.

Requirements

There are no formal requirements for the Administration course. However, it is recommended that you have basic computer skills and a good command of English language, as written communication and using MS Office 2016 are essential components of the course.

Course Curriculum

    • Basic Principles of Administration 00:36:00
    • Goals Setting 00:38:00
    • Effective Planning & Scheduling 00:37:00
    • Organising Meetings 00:42:00
    • Keeping Accurate Records 00:34:00
    • Writing Business Letters 00:40:00
    • Other Written Communication 00:32:00
    • Minute Taking 00:35:00
    • Time Management 00:36:00
    • Stress Management 00:35:00
    • Telephone Skills 00:39:00
    • Communication Skills 00:33:00
    • Presentation skills 00:39:00
    • Dealing with Difficult People Conflict Resolution 00:41:00
    • Creating a Positive Work Environment 00:33:00
    • MS office 2016 00:34:00
    • Order Certificate 00:05:00

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