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The Concierge Level 3 Advanced Diploma equips individuals with the advanced skills needed for a successful career in the concierge and hospitality industry. Covering key areas such as customer service, event management, cultural awareness, and the use of technology, this course prepares participants for diverse and rewarding roles within the sector.
Course Price:
Original price was: £194.00.£19.99Current price is: £19.99.
Course Duration:
4 hours, 55 minutes
Total Lectures:
26
Total Students:
49
Average Rating:
4.5
The Concierge Level 3 Advanced Diploma is crafted to provide individuals with the skills and knowledge necessary to excel in the concierge and hospitality industry. This comprehensive course covers essential topics, including an introduction to concierge services, hospitality management, and advanced customer service skills. Students will learn the intricacies of event coordination and management, enhancing their ability to plan and execute successful events.
Cultural awareness and diversity are also integral components of the programme, ensuring graduates can provide inclusive and respectful services. The course delves into the role of technology in concierge services, equipping students with the latest tools and techniques to streamline their duties. Professional development and career advancement are emphasised throughout, preparing participants for higher-level positions within the industry. Practical applications and case studies offer real-world experience, bridging the gap between theory and practice.
What Will You Learn?
- Comprehensive understanding of concierge services
- Hospitality management skills
- Advanced customer service techniques
- Event coordination and management expertise
- Cultural awareness and diversity in service
- Utilisation of technology in concierge roles
- Strategies for professional development and career growth
Who Should Take The Course?
- Aspiring concierges and hospitality professionals
- Current concierges looking to advance their skills
- Event coordinators and managers
- Individuals interested in a career in customer service within the hospitality industry
Requirements:
- Basic understanding of customer service principles
- Interest in hospitality and event management
- Strong communication and organisational skills
- Motivation for career advancement in concierge services
Course Curriculum
-
- Ethical Standards and Professionalism in Concierge Services 00:10:00
- Evolution and Importance of Concierge Services 00:10:00
- Role and Responsibilities of a Professional Concierge 00:10:00
-
- Conflict Resolution and Problem-Solving Techniques 00:10:00
- Managing Guest Relations and Customer Experience 00:10:00
- Principles of Hospitality Management 00:10:00
- Advanced Communication Techniques for Concierges 00:10:00
- Handling Difficult Situations with Diplomacy and Discretion 00:10:00
- Personalization and Tailoring Services to Client Needs 00:10:00
- Adapting Services to Different Client Demographics 00:10:00
- Providing Inclusive and Accessible Services 00:10:00
- Understanding Cultural Sensitivities in Concierge Services 00:10:00
- Career Paths and Opportunities for Concierge Professionals 00:10:00
- Continuing Education and Certification Opportunities 00:10:00
- Networking and Building Professional Relationships 00:10:00
- Order Certificate 00:05:00
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