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Join us in this educational journey, and emerge as a proficient Customer Service Manager equipped to drive excellence and customer satisfaction in any professional setting.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
15 hours, 2 minutes
Total Lectures:
38
Total Students:
112
Average Rating:
4.5
Embark on a transformative journey in Customer Service Management with our Level 3 Advanced Diploma, designed to hone your skills in leading and enhancing customer service experiences.

What Will You Learn?

  • Develop a comprehensive understanding of Customer Service Management principles, from foundational concepts to advanced strategies.
  • Cultivate leadership and management skills crucial for guiding teams towards delivering exceptional customer service.
  • Explore the realm of Strategic Customer Service Management, mastering techniques to align customer service goals with overarching business strategies.
  • Acquire strategies for Customer Experience Enhancement, ensuring a positive and memorable interaction at every touchpoint.
  • Learn effective Employee Training and Development methodologies, empowering your team to deliver superior customer service.
  • Understand the importance of Regulatory Compliance and Ethics, ensuring your customer service practices align with legal and ethical standards.
  • Implement Quality Assurance and Continuous Improvement measures to enhance service delivery and customer satisfaction.
  • Develop skills in Crisis Management and Business Continuity, preparing your team to navigate challenges seamlessly.
  • Gain insights into Project Management tailored for Customer Service, ensuring the successful execution of initiatives to improve customer interactions.

Who Should Take The Course?

This advanced diploma is ideal for:
  • Individuals aspiring to become Customer Service Managers, looking to enhance their leadership and strategic management skills.
  • Current Customer Service Professionals aiming to advance their careers by gaining comprehensive knowledge in advanced customer service practices.
  • Managers and leaders in various industries seeking to strengthen their organizations' customer service functions.

Requirements

To enroll, participants should have:
  • Basic knowledge of customer service principles.
  • Experience in a customer service or related role.
  • A commitment to enhancing customer service practices and leading teams effectively.

Course Curriculum

    • Understanding the Role of a Customer Service Manager 00:23:00
    • Customer Service in the UK Context 00:28:00
    • Key Concepts in Customer Satisfaction and Loyalty 00:25:00
    • Regulatory Compliance and Customer Service 00:21:00
    • Leadership Styles and Their Impact on Teams 00:25:00
    • Effective Communication in Management 00:24:00
    • Building and Leading High-Performing Teams 00:27:00
    • Conflict Resolution and Problem Solving 00:21:00
    • Developing a Customer Service Strategy 00:23:00
    • Setting Objectives and Key Performance Indicators (KPIs) 00:23:00
    • Budgeting and Resource Allocation for Customer Service 00:26:00
    • Technology and Tools for Customer Service Management 00:21:00
    • Customer Journey Mapping 00:20:00
    • Personalization and Tailored Services 00:23:00
    • Measuring and Improving Customer Satisfaction 00:24:00
    • Handling Customer Feedback and Complaints 00:27:00
    • Training Needs Analysis 00:21:00
    • Designing and Implementing Training Programs 00:23:00
    • Coaching and Mentoring for Customer Service Excellence 00:24:00
    • Continuous Learning and Skill Development 00:22:00
    • UK Consumer Protection Laws 00:20:00
    • Data Protection and GDPR Compliance 00:20:00
    • Ethical Considerations in Customer Service 00:22:00
    • Ensuring Fair and Inclusive Services 00:26:00
    • Implementing Quality Assurance Frameworks 00:27:00
    • Performance Metrics and Benchmarking 00:23:00
    • Root Cause Analysis and Process Improvement 00:23:00
    • Agile and Lean Principles in Customer Service 00:24:00
    • Identifying and Preparing for Potential Crises 00:20:00
    • Crisis Communication and Stakeholder Management 00:25:00
    • Business Continuity Planning 00:23:00
    • Learning from Past Crises 00:25:00
    • Introduction to Project Management 00:24:00
    • Managing Customer Service Projects 00:23:00
    • Evaluating Project Success and ROI 00:23:00
    • Agile Project Management in Customer Service 00:28:00
    • Exam of Customer Service Manager Level 3 Advanced Diploma 00:50:00
    • Order Certificate 00:05:00

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