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The Hospitality Assessor course teaches you about revenue management, service quality, and food safety in the hospitality industry. You'll learn about recruitment, staff development, and customer satisfaction.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
9 hours, 55 minutes
Total Lectures:
17
Total Students:
37
Average Rating:
5

Overview

The Hospitality Assessor course offers a comprehensive introduction to the hospitality industry, with a focus on revenue management. You'll learn about the business prospects of the industry, the hotel industry and the processes involved in recruitment and development of staff in hospitality.

Through this course, you'll gain valuable insight into the operations of hospitality management, including the management of service quality and the importance of revenue management. You'll also explore key performance indicators used in hospitality revenue management, as well as the revenue management process.

Customer satisfaction is paramount in the hospitality industry, and the course covers the essentials of ensuring a high level of customer satisfaction. In addition, you'll be introduced to the supervision of food safety, food safety legislation, and the food safety management system. You'll also explore the tools used in food safety management and gain an understanding of food safety training for staff.

Overall, the Hospitality Assessor course provides you with the skills and knowledge needed to be a successful hospitality professional, with a focus on revenue management, customer satisfaction, and food safety.

What Will You Learn?

  • An overview of the hospitality industry, including its business prospects and key players
  • The selection and recruitment processes in the hospitality industry
  • The importance of staff development and training in hospitality
  • How to effectively manage hospitality operations, including service quality and revenue management
  • The key performance indicators used in hospitality revenue management
  • The revenue management process, including its benefits and challenges
  • How to ensure customer satisfaction in the hospitality industry
  • The supervision of food safety and relevant legislation
  • The food safety management system and tools used to maintain it
  • How to provide effective food safety training for staff

Who Should Take The Course

  • Individuals who are new to the hospitality industry and want to learn the basics of hospitality operations and revenue management
  • Hospitality professionals who want to deepen their understanding of revenue management, service quality management, and food safety
  • Those who are interested in a career in hospitality management, whether in hotels, restaurants, event venues, or other related businesses
  • Individuals who are responsible for training and developing staff in hospitality businesses
  • Those who work in regulatory bodies related to food safety and hospitality

Requirements

There are no specific requirements for the Hospitality Assessor course. However, it is recommended that participants have a basic understanding of the hospitality industry, as well as an interest in revenue management and food safety.

Course Curriculum

    • Introduction to Hospitality and Revenue Management 00:35:00
    • Business Prospect of the Hospitality Industry 00:38:00
    • An Overview of the Hotel Industry 00:36:00
    • The Process of Selection and Recruitment in the Hospitality Industry 00:48:00
    • The Process of Development and Training in the Hospitality Industry 00:47:00
    • Hospitality Management Operations 00:35:00
    • Management of Service Quality in the Hospitality Industry 00:40:00
    • Importance of Revenue Management 00:34:00
    • Key Performance Indicator in Hospitality Revenue Management 00:33:00
    • The Revenue Management 00:32:00
    • Customer Satisfaction 00:33:00
    • Supervision of Food Safety 00:36:00
    • Food Safety Legislation 00:37:00
    • Food Safety Management System 00:37:00
    • Food Safety Management Tools 00:35:00
    • Food Safety Training for the Staff 00:34:00
    • Order Certificate 00:05:00

Course Reviews

5

5
2 ratings
  • 5 stars2
  • 4 stars0
  • 3 stars0
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  • 1 stars0
  1. avatar Nail Technician
    informative
    5

    has helped new learn so new things

  2. avatar Nail Technician
    Elizabeth OkebukolaAugust 30, 2023 at 12:49 pm
    Excellent
    5

    Interesting

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