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Enrol in our Technical Support Engineer Level 3 Advanced Diploma course to gain expertise in advanced technical support concepts. Perfect for IT professionals aiming to enhance their skills or individuals seeking to enter the field of technical support, this course covers operating systems, software, and networking fundamentals essential for success in technical support roles.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
4 hours, 25 minutes
Total Lectures:
Total Students:
Average Rating:
Our Technical Support Engineer Level 3 Advanced Diploma provides comprehensive training in advanced technical support, covering topics such as operating systems, software, and networking fundamentals. Participants will gain the knowledge and skills required to excel in providing technical assistance and troubleshooting for various IT systems.

What Will You Learn?

  • Introduction to advanced technical support concepts and methodologies
  • Understanding operating systems and their functionalities
  • Familiarisation with a variety of software applications and troubleshooting techniques
  • Fundamentals of networking, including protocols, configurations, and troubleshooting

Who Should Take The Course?

  • IT professionals seeking to advance their career in technical support roles
  • Individuals interested in pursuing a career as technical support engineers
  • Employees looking to enhance their skills in troubleshooting IT systems
  • Anyone interested in gaining a comprehensive understanding of advanced technical support concepts


  • Basic knowledge of computer systems and IT terminology
  • Familiarity with operating systems such as Windows or Linux
  • Access to a computer with internet connectivity for online learning
  • Willingness to engage in hands-on exercises and practical troubleshooting scenarios

Course Curriculum

    • Advanced Troubleshooting Techniques 00:10:00
    • Importance of Customer Service in Technical Support 00:10:00
    • Role and Responsibilities of a Technical Support Engineer 00:10:00
    • Advanced Operating System Concepts 00:10:00
    • Managing Software Updates and Patches 00:10:00
    • Software Installation and Configuration 00:10:00
    • Advanced Networking Concepts 00:10:00
    • Network Troubleshooting and Diagnostics 00:10:00
    • TCPIP Protocols and Services 00:10:00
    • Advanced Hardware Components and Architecture 00:10:00
    • Device Configuration and Management 00:10:00
    • Hardware Troubleshooting Techniques 00:10:00
    • Advanced Security Concepts 00:10:00
    • Data Backup and Recovery Strategies 00:10:00
    • Implementing Security Best Practices 00:10:00
    • Automation and Scripting for Technical Support 00:10:00
    • Remote Support Tools and Techniques 00:10:00
    • System Monitoring and Performance Optimization 00:10:00
    • Advancing Your Career as a Technical Support Engineer 00:10:00
    • Building Strong Communication and Interpersonal Skills 00:10:00
    • Continuing Education and Certifications 00:10:00
    • Exam of Technical Support Engineer Level 3 Advanced Diploma 00:50:00
    • Order Certificate 00:05:00

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