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Welcome to the Admin Support Assistant course, a comprehensive training program that equips you with essential skills for excelling in administrative support roles. Learn routine responsibilities, time organizing, communication, telephone usage, administrative skills, Microsoft Office proficiency, project management, bookkeeping, accounting, and handling difficult people.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
14 hours, 41 minutes
Total Lectures:
Total Students:
Average Rating:


This Admin, Secretarial and PA course is designed to equip participants with the skills and knowledge required to become a competent and effective administrator, secretary or personal assistant. This course covers a wide range of topics that are essential for anyone seeking to work in an administrative role, including office administration, business etiquette, time management, communication skills, customer service and more. The course begins with an introduction to the role of a personal assistant, and the essential skills required to perform the role effectively. Participants will learn about office administration, including how to manage office supplies, organise and maintain records, and develop effective filing systems. They will also learn how to represent their boss and company in a professional manner, and the importance of business etiquette. The course also covers essential communication skills, including business writing, telephone etiquette, and email communication. Participants will learn how to manage their time effectively, and how to organise meetings and conferences. They will also learn how to manage their boss's diary and take notes effectively. In addition, this course covers customer service, travel arrangements, mail services and shipping. Participants will gain an understanding of how to organise travel, manage mail and shipping, and provide excellent customer service. Upon completion of this course, participants will be equipped with the skills and knowledge required to work as a competent and effective administrator, secretary or personal assistant. They will have developed the necessary skills to manage their time effectively, organise meetings and conferences, and communicate effectively with colleagues and clients. They will also have gained an understanding of the importance of customer service, business etiquette and organisational skills in a professional setting.

What Will You Learn?

  • The role and skills of a personal assistant
  • Office administration and organisation, including record keeping and filing systems
  • Business etiquette and representing your boss and company
  • Communication skills, including business writing, telephone skills, and email communication
  • Customer service and providing excellent service to clients
  • Time management and diary management
  • Organising meetings and conferences
  • Travel arrangements and managing travel logistics
  • Mail services and shipping

Who Should Take The Admin, Secretarial and PA Course?

  • Individuals who want to pursue a career in office administration, personal assistance, or secretarial work.
  • Current office administrators, secretaries, or personal assistants who want to enhance their skills and knowledge.
  • Professionals who work in a fast-paced, professional environment and need to manage multiple tasks and responsibilities.
  • Anyone who wants to improve their time management and organizational skills.
  • Individuals who want to learn how to organize meetings and conferences effectively.
  • Anyone who wants to develop their customer service skills and provide excellent service to clients.
  • Professionals who want to learn how to manage travel arrangements and logistics effectively.
  • Anyone who wants to learn about office administration, record keeping, and filing systems.


There are no specific requirements to enroll in this Admin, Secretarial and PA online learning course. However, it is recommended that participants have basic computer skills and proficiency in the use of standard office software, such as Microsoft Office or Google Suite. Additionally, participants should have a strong interest in office administration, personal assistance, or secretarial work, and a desire to develop their skills and knowledge in this area. As this course is delivered online, participants will need access to a computer or mobile device with a reliable internet connection. It is also recommended that participants have access to a printer and scanner for completing assignments and submitting coursework. Finally, participants should have good communication skills and be comfortable working in a team-based environment.

Course Curriculum

    • Introduction to Personal Assistant 00:44:00
    • Introduction to Office Administration 00:42:00
    • Skills of an Effective Administrator 00:37:00
    • Introduction to Reception and Receptionist 00:49:00
    • Business Telephone Skills 01:00:00
    • Representing Your Boss and Company 00:57:00
    • Business Etiquette 00:17:00
    • Mail Services and Shipping 00:52:00
    • Travel Arrangements 00:41:00
    • Organising Meeting and Conferences 00:45:00
    • Diary Management and Note taking 00:54:00
    • Time Management 00:10:00
    • Recordkeeping and filing systems 00:05:00
    • Business Writing Skills 00:52:00
    • Organisational Skills 00:39:00
    • Communication Skills 00:30:00
    • Customer Service 00:10:00
    • Effective Planning and Scheduling 00:39:00
    • Invoicing/Petty Cash 01:00:00
    • Microsoft Word 2019 00:49:00
    • Microsoft Excel 2019 00:36:00
    • Microsoft PowerPoint 2019 00:48:00
    • Order Certificate 00:05:00

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