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Welcome to the "Hotel Reception" course, where you'll master key skills for excelling as a hotel receptionist. Learn customer relations, sales techniques, and complaint handling. Join now to succeed in the hospitality industry!
Original price was: £194.00.£19.99Current price is: £19.99.
Overview
Welcome to the "Hotel Reception" course, a comprehensive program that equips you with the essential skills to excel as a hotel reception assistant. Learn the rules and establish a strong customer relationship. Build rapport with customers to create a positive experience. Discover your roles and responsibilities, and master up-selling and cross-selling techniques. Identify the steps for effective selling and handle customer objections with confidence. Learn to be assertive and handle customer complaints professionally. With valuable tips for success, this course will prepare you to deliver exceptional service as a hotel reception assistant. Join us now and embark on a rewarding journey in the hospitality industry.Why Choose This course?
- The rules and protocols of hotel reception
- The importance of building strong customer relationships
- Techniques to build rapport with customers effectively
- Roles and responsibilities of a hotel reception assistant
- Up-selling and cross-selling strategies
- Steps for successful selling as a hotel reception assistant
- Factors influencing customers' buying decisions
- Handling customer objections with confidence
- Assertiveness skills for effective communication
- Steps for handling customers' complaints professionally
- Tips for success as a hotel reception assistant in the hospitality industry.
Who Should Take The Course?
- Individuals aspiring to work as hotel receptionists or assistants
- Current hotel receptionists looking to enhance their skills and knowledge
- Hospitality professionals seeking to improve their customer service and sales abilities
- Anyone interested in understanding the roles and responsibilities of hotel reception assistants
- Individuals aiming to excel in customer relations and communication in the hotel industry.
Requirements
No specific requirements are necessary to take this course. However, basic communication skills and a passion for the hospitality industry would be beneficial. Students should have access to a computer with an internet connection to access course materials and participate in activities.Course Currilcum
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- Introduction 00:05:00
- Describe how to Converse with Customers 00:03:00
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- Explain the Rules of Email Etiquette 00:04:00
- Explain the Rules of Grooming & Dress Code 00:04:00
- Explain the Rules of Telephone Etiquette 00:01:00
- Describe the Need of Relationship with Customers 00:05:00
- Describe Roles/Responsibilities of Hotel Reception Assistant 00:08:00
- Explain what is Cross-selling 00:01:00
- Describe the Factors Influencing Buying Decision 00:05:00
- Explain how to be Assertive as Hotel Reception Assistant 00:03:00
- List the Tips for Success as a Hotel Reception Assistant 00:03:00