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IT Service Manager Essentials

Dive into the essentials of IT Service Management with our comprehensive course. From understanding core concepts to exploring emerging trends, participants will gain valuable insights and practical skills essential for effective IT service delivery and management. Ideal for IT professionals and managers alike, this course offers a structured approach to mastering the fundamentals of IT Service Management.

IT Service Manager Essentials
Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
6 hours, 45 minutes
Total Lectures:
37
Total Students:
46
Average Rating:
4.5
Embark on a journey through the fundamentals of IT Service Management with our "IT Service Manager Essentials" course. Designed to equip participants with essential knowledge and skills, this course covers a range of topics crucial for effective IT service delivery and management.

What Will You Learn?

  • Gain insights into the principles and importance of IT Service Management.
  • Explore key concepts integral to efficient IT service delivery.
  • Understand various IT Service Management processes and their implementation.
  • Learn about the role and functionalities of the IT Service Desk and Support.
  • Discover methodologies for measuring IT service performance and generating reports.
  • Develop strategies for ensuring IT service continuity and disaster recovery.
  • Explore the realms of IT governance and compliance within service management.
  • Stay updated with emerging trends and technologies shaping IT Service Management.
  • Analyze real-world case studies and examples to solidify understanding.

Who Should Take The Course?

  • IT professionals seeking to enhance their knowledge of IT Service Management.
  • Managers responsible for overseeing IT service delivery within their organisations.
  • Students aspiring to build a career in IT Service Management.

Requirements:

  • Basic understanding of IT concepts and terminologies.
  • Familiarity with general computer usage and software applications.
 

Course Curriculum

    • Lesson-1 Importance of ITSM in modern organizations 00:10:00
    • Overview of ITIL (Information Technology Infrastructure Library) framework 00:10:00
    • Understanding the basics of IT service management (ITSM) 00:10:00
    • Roles and responsibilities in ITSM 00:10:00
    • Service lifecycle and its phases 00:10:00
    • Service strategy, design, transition, operation, and continual service improvement (CSI) 00:10:00
    • Change management 00:10:00
    • Service asset and configuration management 00:10:00
    • Incident management 00:10:00
    • Problem management 00:10:00
    • Release and deployment management 00:10:00
    • Service asset and configuration management 00:10:00
    • Service level management 00:10:00
    • Best practices for effective service desk management 00:10:00
    • Functions and responsibilities of the IT service desk 00:10:00
    • Incident categorization, prioritization, and escalation 00:10:00
    • Service desk tools and technologies 00:10:00
    • Key performance indicators (KPIs) in ITSM 00:10:00
    • Reporting and analyzing service performance 00:10:00
    • Service level agreements (SLAs) and service level objectives (SLOs 00:10:00
    • Using metrics for continual service improvement 00:10:00
    • Developing a service continuity strategy 00:10:00
    • Disaster recovery planning and implementation 00:10:00
    • Testing and maintenance of service continuity plans 00:10:00
    • Understanding the importance of service continuity planning 00:10:00
    • Compliance requirements and regulations (e.g., GDPR, PCI DSS) 00:10:00
    • Overview of IT governance frameworks (e.g., COBIT, ISOIEC 27001) 00:10:00
    • Role of IT service management in ensuring compliance 00:10:00
    • Automation and artificial intelligence in ITSM 00:10:00
    • Cloud-based service management 00:10:00
    • DevOps and its impact on ITSM 00:10:00
    • Future directions in IT service management 00:10:00
    • Analysis of successful IT service management implementations 00:10:00
    • Lessons learned from ITSM case studies 00:10:00
    • Practical examples of ITSM in different industries 00:10:00
    • Exam of IT Service Manager Essentials 00:50:00
    • Order Certificate 00:05:00

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