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IT Service Manager Level 3 Advanced Diploma

Our "IT Service Manager Level 3 Advanced Diploma" course equips IT professionals with the knowledge and skills necessary to excel in IT service management roles. From mastering the ITIL framework to developing leadership and management skills, this programme prepares you for success in the dynamic field of IT service management. Join us on this transformative journey to advance your career and drive excellence in IT service delivery.

IT Service Manager Level 3 Advanced Diploma
Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
8 hours, 25 minutes
Total Lectures:
47
Total Students:
45
Average Rating:
5
Embark on a transformative journey in IT service management with our comprehensive "IT Service Manager Level 3 Advanced Diploma" course. Designed for IT professionals aiming to enhance their skills and advance their careers, this programme covers essential topics in IT service management.

What Will You Learn?

  • Gain insights into the fundamentals of IT service management, understanding its principles and practices.
  • Master the IT Infrastructure Library (ITIL) framework, from foundation to advanced service strategies.
  • Explore service strategy, design, transition, operation, and continual service improvement (CSI) processes.
  • Familiarize yourself with IT service management tools and technologies essential for effective service delivery.
  • Develop leadership and management skills tailored to IT service management roles.
  • Apply theoretical knowledge to real-world scenarios through practical IT service management exercises.

Who Should Take The Course?

  • IT professionals seeking to advance their careers in IT service management roles.
  • Managers and leaders responsible for overseeing IT service delivery within their organizations.

Requirements

  • Basic understanding of IT concepts and terminology.
  • Access to a computer or mobile device with internet connectivity.
  • Eagerness to enhance skills and knowledge in IT service management practices.

Course Curriculum

    • Importance of ITSM in modern organizations 00:10:00
    • Introduction to ITIL (Information Technology Infrastructure Library) framework 00:10:00
    • Key concepts and principles of ITSM 00:10:00
    • Overview of IT Service Management (ITSM) 00:10:00
    • ITIL processes and functions 00:10:00
    • Roles and responsibilities in ITIL 00:10:00
    • Service strategy, design, transition, operation, and continual service improvement (CSI) 00:10:00
    • Understanding the ITIL framework 00:10:00
    • Defining service strategy and its components 00:10:00
    • Demand management 00:10:00
    • Financial management for IT services 00:10:00
    • Service portfolio management 00:10:00
    • Availability management 00:10:00
    • Capacity management 00:10:00
    • Information security management 00:10:00
    • IT service continuity management 00:10:00
    • Service design principles and processes 00:10:00
    • Service level management 00:10:00
    • Change management 00:10:00
    • Knowledge management 00:10:00
    • Planning and managing service transitions 00:10:00
    • Release and deployment management 00:10:00
    • Service asset and configuration management 00:10:00
    • Access management 00:10:00
    • Event management 00:10:00
    • Incident management 00:10:00
    • Problem management 00:10:00
    • Request fulfillment 00:10:00
    • Service operation principles and functions 00:10:00
    • CSI approach and activities 00:10:00
    • Introduction to continual service improvement 00:10:00
    • Key principles of CSI 00:10:00
    • Metrics and measurement in CSI 00:10:00
    • Automation and integration in ITSM 00:10:00
    • Emerging trends in ITSM technologies 00:10:00
    • Overview of ITSM tools 00:10:00
    • Selection and implementation of ITSM tools 00:10:00
    • Communication skills for IT service managers 00:10:00
    • Conflict resolution and negotiation techniques 00:10:00
    • Leadership styles and qualities 00:10:00
    • Team management and motivation 00:10:00
    • Best practices in ITSM implementation 00:10:00
    • Case studies and real-world examples 00:10:00
    • Challenges and pitfalls in ITSM adoption 00:10:00
    • Future directions in IT service management 00:10:00
    • Exam of IT Service Manager Level 3 Advanced Diploma 00:50:00
    • Order Certificate 00:05:00

Course Reviews

5

5
1 ratings
  • 5 stars1
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  1. avatar
    Tim MatherJuly 5, 2024 at 12:18 pm
    ITIL
    5

    Fantastic course, learned a lot and now going to focus on more.

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