The IT Technician Level 1 course is designed to equip learners with foundational skills and knowledge required to begin a career in IT support or related fields. This course offers a comprehensive introduction to the essential areas of IT, including computer hardware, software, networking, security, and customer service. You will develop practical expertise that prepares you for real-world IT scenarios, ensuring you are well-prepared for entry-level positions in the IT industry or for further specialised study.

The course is structured around key IT concepts and practices, providing hands-on experience with tools and technologies that are commonly used in the industry. Whether you are new to IT or looking to solidify your existing knowledge, this course provides a solid stepping stone into the world of IT support.

What Will You Learn?

• Introduction to IT and Computer Hardware
• Software Fundamentals
• Networking Basics
• Computer Maintenance and Troubleshooting
• Security Basics
• Customer Service and Communication
• IT Technician Tools and Equipment
• Career Pathways and Certification

Who Should Take This Course?

This course is ideal for:

• Individuals seeking to start a career in IT support or related fields.
• Beginners with little or no prior experience in IT.
• Those looking to formalise their existing knowledge and gain certification.
• Individuals interested in learning the fundamentals of computer hardware, software, networking, and security.
• Students seeking to build a solid foundation before pursuing more advanced IT certifications or courses.

Whether you are a school leaver, a career changer, or simply looking to broaden your skill set, this course offers the tools and knowledge necessary to succeed in an IT role.

Requirements

• Basic Computer Literacy: Familiarity with using a computer, browsing the internet, and using software applications is helpful but not required.
• Willingness to Learn: No prior IT experience is needed, but a willingness to dive into technical concepts and hands-on practice is essential.
• Access to a Computer: While most of the theoretical aspects can be studied without equipment, having access to a computer for practical exercises will enhance your learning experience.