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Explore the foundations of non-clinical healthcare administration, from honing communication skills and managing appointments to understanding medical documentation and billing procedures. This course caters to individuals aspiring to excel in healthcare administration, providing essential skills for career development and growth.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
7 hours, 20 minutes
Total Lectures:
Total Students:
Average Rating:
Embark on a comprehensive journey into the realm of non-clinical healthcare management with our "Non-Clinical Front of House & Admin" course. Gain insights into the fundamental aspects of healthcare administration, from effective communication and customer service skills to the intricacies of appointment scheduling and medical records management.

What Will You Learn?

  • Fundamental principles of non-clinical healthcare administration.
  • Communication and customer service skills tailored for healthcare settings.
  • Efficient appointment scheduling and management techniques.
  • Proficient handling of medical records and documentation.
  • Understanding insurance and billing procedures in a healthcare context.
  • Mastery of administrative tasks specific to healthcare facilities.
  • Interpersonal interactions with medical professionals.
  • Crisis management and emergency protocols.
  • Upholding professionalism and ethics in healthcare administration.
  • Strategies for career development and personal growth in the field.

Who Should Take The Course?

  • Individuals aspiring to work in non-clinical healthcare roles.
  • Healthcare administrators seeking skill enhancement.
  • Front office staff in medical facilities.
  • Professionals transitioning to healthcare administration.


  • Basic understanding of office procedures.
  • Proficiency in English for effective communication.
  • Access to a computer or device with internet connectivity.

Course Curriculum

    • Understanding the Role of Non-Clinical Staff 00:24:00
    • Effective Communication Strategies 00:22:00
    • Customer Service Excellence 00:27:00
    • Appointment Scheduling Procedures 00:25:00
    • Efficient Queue Management 00:21:00
    • Handling Patient Information 00:26:00
    • Record Keeping and Data Entry 00:22:00
    • Understanding Health Insurance 00:24:00
    • Billing and Payment Processing 00:23:00
    • Office Supply Management 00:22:00
    • Time Management and Prioritization 00:27:00
    • Collaborating with Clinical Staff 00:25:00
    • Handling Emergencies at the Front Desk 00:28:00
    • Maintaining Professionalism 00:23:00
    • Ethical Considerations 00:26:00
    • Advancing in Non-Clinical Healthcare Roles 00:20:00
    • Exam of Non-Clinical Front Of House & Admin 00:50:00
    • Order Certificate 00:05:00

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