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The "Receptionist Level 3 Advanced Diploma" course provides comprehensive training in advanced communication, customer service, administrative proficiency, and technology skills required for success in front-of-house roles. Participants will gain practical knowledge through case studies and real-world application, preparing them for fulfilling careers in reception management.
Course Price:
Original price was: £194.00.£19.99Current price is: £19.99.
Course Duration:
5 hours, 45 minutes
Total Lectures:
31
Total Students:
44
Average Rating:
4.5
Embark on a comprehensive journey into the world of reception management with our "Receptionist Level 3 Advanced Diploma" course, designed to equip learners with essential skills for excelling in front-of-house roles.
What Will You Learn?
- Develop advanced communication skills essential for effective interaction with clients and colleagues.
- Master the art of providing exceptional customer service to enhance client satisfaction and loyalty.
- Acquire administrative proficiency in managing appointments, handling correspondence, and maintaining records.
- Gain proficiency in using technology and software tools commonly used in receptionist roles.
- Explore opportunities for professional development and career advancement in reception management.
- Apply theoretical concepts to real-world scenarios through practical application and case studies.
Who Should Take The Course?
- Aspiring receptionists seeking to advance their careers in front-of-house roles.
- Current receptionists looking to enhance their skills and take on more responsibilities.
- Professionals transitioning to receptionist roles from other administrative positions.
Requirements
- Basic proficiency in English language and communication skills.
- Familiarity with basic administrative tasks (recommended but not required).
- Access to a computer with internet connection for online learning.
Course Curriculum
-
- Advanced telephone etiquette 00:10:00
- Assertiveness training 00:10:00
- Effective verbal communication techniques 00:10:00
- Handling difficult conversations with professionalism 00:10:00
- Non-verbal communication mastery 00:10:00
-
- Advanced customer service strategies 00:10:00
- Building long-term customer relationships 00:10:00
- Dealing with challenging customers 00:10:00
- Managing customer complaints effectively 00:10:00
- Understanding customer needs and expectations 00:10:00
- Advanced office management techniques 00:10:00
- Data management and record-keeping 00:10:00
- Managing multiple tasks simultaneously 00:10:00
- Organizing meetings and events 00:10:00
- Time management and prioritization 00:10:00
- Continuing education opportunities for receptionists 00:10:00
- Developing a personal brand as a receptionist 00:10:00
- Networking and professional associations 00:10:00
- Setting career goals and objectives 00:10:00
- Strategies for career advancement in the receptionist field 00:10:00
- Exam of Receptionist Level 3 Advanced Diploma 00:50:00
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