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Embark on a rewarding technical support career with our comprehensive Technical Support Essentials training. Master helpdesk operations, troubleshoot effectively, enhance customer service, and optimize support processes. Learn remote support, resolve hardware and software issues, and ensure seamless connectivity. Stay updated with industry trends and apply knowledge in real-world scenarios. Join now for top-notch technical assistance skills.

Course Price:
Original price was: £194.00.Current price is: £19.99.
Course Duration:
12 hours, 9 minutes
Total Lectures:
Total Students:
Average Rating:


Prepare yourself for a rewarding career in technical support with our comprehensive Technical Support Essentials training. This comprehensive service helpdesk course equips you with the essential knowledge and skills required to excel in providing top-notch technical assistance to users. In "Introduction to Service Helpdesk and Technical Support," grasp the fundamentals of helpdesk operations and the role of technical support professionals. Explore "Essential Technical Knowledge," covering crucial concepts necessary to troubleshoot various issues effectively.

Learn systematic "Troubleshooting Methodologies" to identify and resolve technical problems efficiently. Enhance your customer service skills in "Customer Service in Technical Support," ensuring a positive user experience. Discover the power of "Remote Support and Helpdesk Tools," enabling you to provide assistance from anywhere. Develop proficiency in "Resolving Hardware and Software Issues," addressing common challenges that users encounter.

Gain expertise in "Network Troubleshooting and Connectivity Issues," ensuring smooth connectivity for users. Learn "Documentation and Knowledge Management" to maintain accurate records and optimize support processes. The course also focuses on "Continuous Improvement and Self-Development," empowering you to stay updated with the latest industry trends. Engage in "Case Studies and Real-World Scenarios" to apply your knowledge and problem-solving skills to practical situations.

What Will You Learn?

  • Fundamentals of service helpdesk and technical support operations.
  • Essential technical knowledge for effective troubleshooting.
  • Systematic methodologies to identify and resolve issues.
  • Customer service skills for providing a positive user experience.
  • Remote support and proficiency in helpdesk tools.
  • Resolving hardware and software challenges.
  • Network troubleshooting and connectivity problem-solving.
  • Documentation and knowledge management practices.
  • Continuous improvement and self-development in the field.
  • Application of knowledge through case studies and real-world scenarios.

Who Should Take The Course?

  • Aspiring technical support professionals entering the IT industry.
  • Current helpdesk technicians seeking to enhance their skills.
  • IT support staff looking to specialize in technical assistance.
  • Customer service representatives transitioning to technical support roles.
  • Anyone interested in a career providing technical assistance to users.
  • IT professionals wanting to broaden their knowledge in helpdesk operations.
  • Individuals seeking to develop problem-solving and troubleshooting skills.
  • Those interested in remote support and helpdesk tools proficiency.
  • Career changers pursuing opportunities in technical support services.
  • Anyone eager to excel in delivering exceptional customer service in a technical context.


  • Basic understanding of computer systems and technology (no advanced technical knowledge required).
  • Access to a computer or laptop with internet connectivity.
  • Familiarity with software applications and internet browsing.
  • Strong communication and interpersonal skills for customer service.
  • Willingness to learn systematic troubleshooting methodologies.
  • Openness to continuous improvement and self-development.
  • No specific educational background or qualifications required.

Course Curriculum

    • Understanding the role of a service helpdesk technician 00:22:00
    • Overview of technical support responsibilities and expectations 00:25:00
    • Importance of effective communication and customer service skills 00:24:00
    • Hardware and software basics for troubleshooting 00:26:00
    • Operating systems overview and common issues 00:23:00
    • Networking fundamentals and connectivity troubleshooting 00:27:00
    • Introduction to systematic troubleshooting approaches 00:21:00
    • Problem identification and analysis techniques 00:27:00
    • Developing logical and efficient troubleshooting strategies 00:25:00
    • Effective communication skills for technical support professionals 00:24:00
    • Dealing with challenging customers and diffusing tense situations 00:23:00
    • Building rapport and maintaining professionalism 00:21:00
    • Understanding remote support technologies and software 00:22:00
    • Utilizing remote access tools for efficient troubleshooting 00:26:00
    • Helpdesk ticketing systems and their role in service management 00:00:00
    • Identifying and resolving common hardware problems 00:23:00
    • Troubleshooting software conflicts and errors 00:27:00
    • Performing system diagnostics and maintenance tasks 00:24:00
    • Troubleshooting network connectivity problems 00:00:00
    • Addressing common network errors and misconfigurations 00:28:00
    • Understanding IP addressing, DNS, and DHCP troubleshooting 00:25:00
    • Importance of accurate and thorough documentation 00:22:00
    • Creating effective knowledge base articles and FAQs 00:20:00
    • Sharing knowledge and collaborating with team members 00:23:00
    • Staying updated with the latest technology trends and updates 00:26:00
    • Self-assessment and identifying areas for improvement 00:22:00
    • Strategies for career growth in technical support roles 00:25:00
    • Analysing and resolving practical technical support scenarios 00:24:00
    • Applying troubleshooting methodologies to complex issues 00:26:00
    • Collaborative problem-solving exercises and group discussions 00:23:00
    • Exam of Technical Support Essentials: A Comprehensive Service Helpdesk Training 00:50:00
    • Order Certificate 00:05:00

Course Reviews


1 ratings
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  1. avatar Nail Technician
    Jonathan SouthwellDecember 24, 2023 at 8:06 am
    Technical support

    Gives a lot of examples

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